In order to enable the ordering of licences (such as ESD) or service products (such as eCare Packs) on ITscope, you must mark your products correctly and uniquely.
Currently we support the following different product families:
|ID||Name||Description and examples|
|0||Physical||Physical, tangible product|
|1||ESD||‘Electronic Software Delivery’. In contrast to sending software by post, ESD software can be downloaded directly from a server and used immediately.|
For example: Microsoft Office Home & Business 2016 ESD licence
|2||Service||eCare Packs, Support, Exchange and Services such as: HP eCare Pack, Fujitsu Support Services, Warranty, Maintenance, Lenovo Carepacks|
|3||License||Software licences such as Microsoft Open Licences|
|4||CTO||Apple CTO products|
The product families assigned to products and sources of supply can be viewed directly on the platform in the product header area, in the sources of supply detailed view, or using API 2.1 via the developer and standard formats.