General order process
There are always multiple participants involved in an order process:
- external integration (shop, ERP, or own development) via the ITscope Deal API
- ITscope platform https://www.itscope.com/en
- Distributor EDI system
see further information on the subject of sending orders, order status, order response documents and current EDI connections.
To make the ordering process as simple as possible, ITscope relies on the industry standard OpenTrans 2.1.
For API and platform users, this means that all documents are in one format. ITscope converts OpenTrans 2.1 orders received via the API and the platform into the respective EDI format of the distributor.
This format is sent to the distributor in different ways (RESTful API or FTP). The distributor processes the orders and generates order response documents, which are sent back to ITscope via RESTful API, alternatively ITscope collects these documents via FTP.
ITscope converts the incoming documents from the distributor-specific EDI format back to OpenTrans 2.1. An order status can be determined from the incoming documents. The order response documents are therefore available in OpenTrans 2.1 format for API and platform users.