Why is the portal so slow despite a fast internet connection?
This problems may occur on different PCs with different configurations. Is there a measure to speed it up?
Performance problems can be caused by different browser and/or antivirus/firewall configurations.
To carry out your own fault diagnosis as quickly as possible, you can take the following steps:
- Deactivate browser add-ons, such as Adblock Plus
- Clear the browser cache and cookies and restart the browser
- Use another browser or even another PC to observe and compare the behaviour of the ITscope Online Platform there
- Check your antivirus and firewall software settings, e.g. deactivate them briefly and test the speed of the portal without active antivirus or firewall software
- In addition, check for possible problems with WebSockets using a WebSocket test that you can run under the following address: https://websocketstest.com
- Allow the following IP ranges, for port 443 (https):
85.115.14.84 to 85.115.14.86 (85.115.14.80/29)
and
213.144.1.132 to 213.144.1.135 (213.144.1.132/30)
and
212.60.201.184 to 212.60.201.187 - Domain names that must also be allowed include the following:
www.itscope.com
media.itscope.com
api.itscope.com
If performance problems persist after carrying out these steps, you can also send us the link to the WebSockets Result-ID (which you will find at the bottom of the https://websocketstest.com page), as well as a detailed error description, to support@itscope.com in order to allow us to investigate possible sources of error.
Do not forget to also send us a screenshot of the portal settings.
To do this, click on your profile picture in the top right-hand corner, and then select the ‘About‘ menu item (see screenshot below).
