This appendix contains information on Section 9 of our General Terms and Conditions, switching and parallel use of services (cloud switching).
Available Switching Procedures
- Provision of data in a structured, commonly used and machine-readable format
- Interfaces (APIs) for automated data extraction and transfer
- Functions in ITscope for independent data extraction
Transferable or Exportable Categories of Data
- Data entered and generated by the customer (e.g. texts)
- Content from applications used (e.g. saved documents)
- Configuration data (e.g. settings)
- Communication data (e.g. inquiries)
Non-transferable or Non-exportable Categories of Data
- Third-party trade secrets
- Internal trade secrets and operating data of ITscope
- Data protected by legal regulations (e.g. security-related data)
- Data requiring disproportionate effort to extract
Area of Responsibility of the Customer
- Initiation of the change
- Customer involvement during the change
- Provision of technical information on the customer side
- Designation of authorized persons for access to the data
- Customer responsibility for data use and security after data export
If you have any questions, please do not hesitate to contact us at the following address: sales@itscope.com