1001
FTP server not available
The connection to the FTP server has failed.
1002
FTP login not possible
The FTP credentials for price list retrieval are not correct.
1003
FTP price list not found
The price list with the specified name cannot be found on the FTP server.
1005
HTTP retrievalerror
The price list cannot be requested from your HTTP web server.
1006
Size comparison failed
The variation in price list file size is outside of the tolerated range. Please contact ITscope Support if this happens frequently, in order to adjust the tolerance individually.
1008
Retrieval time of price list too long
The price list retrieval time is longer than tolerated. The retrieval of your price list is cancelled if it takes longer than 10 minutes.
1009
File date not available
The modification date of the price list couldn’t be retrieved.
- This can happen if the price list isn’t available (cannot retrieve a file date without a file).
- Another possible cause of this error is the incorrect configuration of the server.
1010
Price list not found
The directory where your price lists are placed is empty. Perhaps no price list has been uploaded yet.
1011
Price list deprecated
Offers older than three working days will be automatically set to obsolete, in order to ensure that the listings on ITscope are up-to-date.
In exceptional cases this can be more than three working days, depending on the offer type.
These listings will be marked with ‘Price is outdated’. Therefore your offers can be identified by customers as being outdated, and won’t be exported into their ERP systems and online shops by default.
Please check and update your company’s price list in order to provide the latest prices. After doing this, you can request a new import by following the link in the email.
1100
Archive cannot be opened
The price list archive cannot be opened. Please validate if you can download, unzip and open the file on the server.
1101
Archive cannot be unpacked
The price list cannot be unzipped. This can have several causes. Either the archive contains more than one file and the file we’re looking for doesn’t exist, or the archive is corrupted.
1400
Problems with column headers
Possible causes: the name of one or more columns have changed, or columns have been added or removed
1402
Recognised change of categories
This test routine counts the number of different categories in your price list, and compares this with the last successfully retrieved price list. The import will be cancelled if the variation is outside of the tolerated range. Please contact ITscope Support if this happens frequently, in order to adjust the tolerance individually.
1403
File too big / small
This test routine counts the number of products in your price list, and compares this with the last successfully retrieved price list. The import will be canceled if the variation is outside of the tolerated range. Please contact ITscope Support if this happens frequently, in order to adjust the tolerance individually.
1404
Column structure has changed
The column structure test routine checks the type of content in the columns and compares it with the last successfully retrieved price list. For example, if a column previously only contained numbers, and now it contains both numbers and letters, then the test will fail.
1405
Column content has changed
The average column length test routine checks the average length of a column/row and compares this with the last successfully retrieved price list. The import will be cancelled if the variation is outside of the tolerated range, as the system assumes that some error has occurred while creating the price list.