On the ITscope platform
As soon as you as a supplier receive a new order via ITscope, it is automatically listed within your sales board.
At the same time, the counter for new events is incremented in the communication menu in ITscope. You can view the new orders directly via this menu item. See the following screenshot:
Email notification
In addition to the notification on the platform, ITscope sends an email with a note about the order that has just been received.
This email is sent to the email address you have entered in the eService Admin area for email orders.
In addition, all users of your company who have the ‘Sell’ authorization will also receive this notification.
The customer also has the option of entering additional e-mail addresses when sending the order, e.g. to inform their personal contact person.
If you have not configured an e-mail order but use an EDI connection, you will only receive e-mails if the ‘orderer’ has explicitly entered a recipient when sending the order.
The e-mail notification contains all the important information about the order, which we would like to describe to you in more detail.
You will therefore find the following information summarized in the e-mail:
- Number of items ordered
- Customer / company name
- Ordering party
- Billing address incl. contact name and e-mail address
- Delivery address incl. contact name + email and telephone number (if provided by the customer)
- Order number (ITscope automatically generated unique order number)
- End customer order reference
- General comments that the customer may provide
- Details of the items ordered (distributor item number, product name, quantity ordered, unit and total price, ITscope ID, manufacturer item number, EAN and comments that the customer may send for each item)
- Total net price (excl. shipping costs and surcharges)
In addition, you will find a button in the email (‘Show order’), which you can use to conveniently access the order within the ITscope platform.
From there, you will see the complete order data and can process/confirm/finalize the order accordingly (or reject it if necessary). Further details can be found in the following help entry
The following screenshot shows an example email for a received order:
Order confirmation for customers
When processing/confirming the order – the customer also receives a corresponding email notification.
This keeps the customer informed of any status changes.
In the following screenshot, you can see an order confirmation that the customer receives as soon as you process the order:
Generated order confirmation and dispatch confirmation with possible tracking numbers (if you provide these to the customer when processing the order – see also the following help entry).
