{"id":921,"date":"2020-09-18T10:28:13","date_gmt":"2020-09-18T10:28:13","guid":{"rendered":"https:\/\/support.itscope.hostpress.me\/?page_id=921"},"modified":"2026-01-27T14:35:42","modified_gmt":"2026-01-27T12:35:42","slug":"itscope-guide-your-online-manual-for-itscope","status":"publish","type":"page","link":"https:\/\/guide.itscope.com\/en\/","title":{"rendered":"Home page"},"content":{"rendered":"<div class=\"mkb-shortcode-container\"><div class=\"kb-header mkb-uuid-69f6503d4cd4f\" style=\"background-color: #ffffff;padding-top: 7em;padding-bottom: 3em;\"><style>.mkb-uuid-69f6503d4cd4f .kb-search .kb-search__result-topic-name { background: #4a90e2; }.mkb-uuid-69f6503d4cd4f .kb-search .kb-search__result-topic-name { color: #ffffff; }<\/style>\t\t\t\n\t\t\t\n\t\t\t<div class=\"kb-search\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"kb-search__title\" style=\"font-size: 3em;color: #ffffff;\">\n\t\t\t\t\tITscope Guide: Your Online Manual for ITscope\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<form class=\"kb-search__form\" action=\"https:\/\/guide.itscope.com\/en\/\" method=\"get\" autocomplete=\"off\" novalidate>\n\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"kb-search__input-wrap mkb-search-theme__clean\"\n\t\t\t\t\t     style=\"border-color: #ffffff;background-color: #ffffff;width: 38em;\">\n\t\t\t\t\t\t<input type=\"hidden\" name=\"source\" value=\"kb\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input type=\"hidden\" name=\"lang\" value=\"en\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input class=\"kb-search__input\"\n\t\t\t\t\t\t       name=\"s\"\n\t\t\t\t\t\t       placeholder=\"Search the support\"\n\t\t\t\t\t\t       type=\"text\"\n\t\t\t\t\t\t       data-show-results-topic=\"1\"\n\t\t\t\t\t\t       data-topic-label=\"Topic\"\n\t\t\t\t\t\t       data-custom-topic-colors=\"\"\n\t\t\t\t\t\t       data-autofocus=\"1\"\n\t\t\t\t\t\t\t\/>\n\t\t\t\t\t\t<span class=\"kb-search__results-summary\">\n\t\t\t\t\t\t\t<i class=\"kb-search-request-indicator fa fa-circle-o-notch fa-spin fa-fw\"><\/i>\n\t\t\t\t\t\t\t<span class=\"kb-summary-text-holder\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"kb-search__icon-holder\">\n\t\t\t\t\t\t\t\t<i class=\"kb-search__icon fa fa-search\"><\/i>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" class=\"kb-search__clear\" title=\"Clear search\">\n\t\t\t\t\t\t\t<i class=\"kb-search__clear-icon fa fa-times-circle\"><\/i>\n\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t<div class=\"kb-search__results kb-search__results--with-topics\"><\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/form>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\n\t\t<\/div>\n\t\t<\/div>\n\n<div class=\"mkb-shortcode-container\">\t\t\t<div class=\"mkb-section-title\" style=\"color:#333333;font-size:2em;\">\n\t\t\t\tPopular topics\t\t\t<\/div>\n\t\t<div class=\"mkb-home-topics mkb-columns mkb-columns-3 mkb-uuid-69f6503d4d6cb\"><style>\t\t\t.mkb-uuid-69f6503d4d6cb .kb-topic.kb-topic--box-view .kb-topic__inner { background: #ffffff; }\n\t\t\t.mkb-uuid-69f6503d4d6cb .kb-topic.kb-topic--box-view .kb-topic__inner:hover { background: #f2f2f2; }<\/style><div class=\"mkb-row\">\t\t<div class=\"kb-topic topic-id-198 kb-topic--box-view\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/guide.itscope.com\/en\/kbtopic\/platform\/\">\n\t\t\t\t\t\t\t<div class=\"kb-topic__inner\">\n\t\t\t\t\t<div class=\"kb-topic__box-header\" style=\"color: #0d64b5;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"kb-topic__title\" style=\"color: #0d64b5;\">\n\t\t\t\t\t\t\tPlatform\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"kb-topic__articles\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"kb-topic__description\">\n\t\t\t\t\t\t\t\tThe ITscope.com platform is a unique online marketplace for retailers, system houses, distributors and manufacturers from the IT industry. The following help pages provide information on how to make use of all platform areas.\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"kb-topic__box-count\">\n\t\t\t\t\t\t\t\t65 Artikel\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"kb-topic topic-id-186 kb-topic--box-view\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/guide.itscope.com\/en\/kbtopic\/b2b-suite-en\/\">\n\t\t\t\t\t\t\t<div class=\"kb-topic__inner\">\n\t\t\t\t\t<div class=\"kb-topic__box-header\" style=\"color: #0d64b5;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"kb-topic__title\" style=\"color: #0d64b5;\">\n\t\t\t\t\t\t\tB2B Suite\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"kb-topic__articles\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"kb-topic__description\">\n\t\t\t\t\t\t\t\tThe ITscope B2B Suite allows you to offer business end-customers a custom cloud-hosted eProcurement portal. In this help section, you will find support articles on the topic of the B2B Suite.\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"kb-topic__box-count\">\n\t\t\t\t\t\t\t\t43 Artikel\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"kb-topic topic-id-222 kb-topic--box-view\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/guide.itscope.com\/en\/kbtopic\/supplier-accounts\/\">\n\t\t\t\t\t\t\t<div class=\"kb-topic__inner\">\n\t\t\t\t\t<div class=\"kb-topic__box-header\" style=\"color: #0d64b5;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"kb-topic__title\" style=\"color: #0d64b5;\">\n\t\t\t\t\t\t\tSupplier accounts\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"kb-topic__articles\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"kb-topic__description\">\n\t\t\t\t\t\t\t\tIn this section, you will find guidance on setting up supplier accounts with the listed suppliers. Depending on the supplier, a supplier account could, for example, allow you access to an individual price list or access to project lists.\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"kb-topic__box-count\">\n\t\t\t\t\t\t\t\t140 Artikel\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div ><div class=\"mkb-row\">\t\t<div class=\"kb-topic topic-id-171 kb-topic--box-view\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/guide.itscope.com\/en\/kbtopic\/api-documentation\/\">\n\t\t\t\t\t\t\t<div class=\"kb-topic__inner\">\n\t\t\t\t\t<div class=\"kb-topic__box-header\" style=\"color: #0d64b5;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"kb-topic__title\" style=\"color: #0d64b5;\">\n\t\t\t\t\t\t\tAPI Documentation\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"kb-topic__articles\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"kb-topic__description\">\n\t\t\t\t\t\t\t\tThe ITscope API provides product, price and trading data from the ITscope.com platform for over 3 Million products and over 400 suppliers from the IT industry. In addition to various product request functions, it is also possible to optimize carts and automate the import of quotes and orders via ITscope.com.\r\n<p>\u00a0<\/p>\r\n<p>\r\nInteractive ITscope API Version 2.1 Specs via <a style=\"color:#0d64b5\" href=\"https:\/\/www.postman.com\/itscopegmbh\/public-itscope-api-version-2-1-oas3-0\/\" target=\"_blank\">Postman<\/a> or <a style=\"color:#0d64b5\" href=\"https:\/\/redocly.github.io\/redoc\/?url=https:\/\/api.itscope.com\/2.1\/openapi.json\" target=\"_blank\">Redocly<\/a> or <a style=\"color:#0d64b5\" href=\"https:\/\/editor-next.swagger.io\/?url=https:\/\/api.itscope.com\/2.1\/openapi.json\" target=\"_blank\">Swagger<\/a><\/p>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"kb-topic__box-count\">\n\t\t\t\t\t\t\t\t81 Artikel\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"kb-topic topic-id-224 kb-topic--box-view\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/guide.itscope.com\/en\/kbtopic\/listing-en\/\">\n\t\t\t\t\t\t\t<div class=\"kb-topic__inner\">\n\t\t\t\t\t<div class=\"kb-topic__box-header\" style=\"color: #0d64b5;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"kb-topic__title\" style=\"color: #0d64b5;\">\n\t\t\t\t\t\t\tListing\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"kb-topic__articles\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"kb-topic__description\">\n\t\t\t\t\t\t\t\tReach numerous new customers with a listing on ITscope.com. In this section, you will find support pages with extensive descriptions concerning listings, as well as important information on the required structure of your price list.\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"kb-topic__box-count\">\n\t\t\t\t\t\t\t\t24 Artikel\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"kb-topic topic-id-223 kb-topic--box-view\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/guide.itscope.com\/en\/kbtopic\/general-support\/\">\n\t\t\t\t\t\t\t<div class=\"kb-topic__inner\">\n\t\t\t\t\t<div class=\"kb-topic__box-header\" style=\"color: #0d64b5;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"kb-topic__title\" style=\"color: #0d64b5;\">\n\t\t\t\t\t\t\tGeneral support\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"kb-topic__articles\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"kb-topic__description\">\n\t\t\t\t\t\t\t\tIn this section, you will find a summary of frequently asked questions about ITscope, as well as the corresponding solutions.\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"kb-topic__box-count\">\n\t\t\t\t\t\t\t\t48 Artikel\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div ><div class=\"mkb-row\">\t\t<div class=\"kb-topic topic-id-674 kb-topic--box-view\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/guide.itscope.com\/en\/kbtopic\/release-notes-en\/\">\n\t\t\t\t\t\t\t<div class=\"kb-topic__inner\">\n\t\t\t\t\t<div class=\"kb-topic__box-header\" style=\"color: #0d64b5;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"kb-topic__title\" style=\"color: #0d64b5;\">\n\t\t\t\t\t\t\tRelease Notes\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"kb-topic__articles\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"kb-topic__description\">\n\t\t\t\t\t\t\t\tHere you will find the latest release notes for our ITscope platform.\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"kb-topic__box-count\">\n\t\t\t\t\t\t\t\t2 Artikel\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<div class=\"kb-topic-gap\"><\/div><div class=\"kb-topic-gap\"><\/div><\/div >\t\t<\/div>\n\t\t<\/div>\n\n<div class=\"mkb-shortcode-container\"><div class=\"mkb-home-faq kb-faq fn-kb-faq-container\" style=\"margin-top:5em;margin-bottom:3em;width:60em;\">\t\t\t<div class=\"mkb-section-title\">\n\t\t\t\t<h3 style=\"color:#333333;font-size:2em;\">\n                    Frequently Asked Questions                <\/h3>\n\t\t\t<\/div>\n\t\t<div class=\"kb-faq__controls mkb-clearfix\" style=\"margin-top:2em;margin-bottom:2em;\">\n\t\t\t\t\t\t\t<div class=\"kb-faq__filter kb-faq__filter--empty kb-faq__filter--minerva-theme fn-kb-faq-filter\">\n\t\t\t\t\t<form class=\"kb-faq__filter-form\" action=\"\" novalidate>\n\t\t\t\t\t\t<input type=\"text\" class=\"fn-kb-faq-filter-input kb-faq__filter-input\" placeholder=\"FAQ filter\" \/>\n\t\t\t\t\t\t<a href=\"#\" class=\"fn-kb-faq-filter-clear kb-faq__filter-clear\">\n\t\t\t\t\t\t\t<i class=\"fa fa-times-circle\"><\/i>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t                            <span class=\"kb-faq__filter-icon\">\n                                <i class=\"fa fa-filter\"><\/i>\n                            <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"kb-faq__category fn-kb-faq-section kb-faq-category-itscope-platform kb-faq-category-id-253\">\n\t\t\t<div class=\"kb-faq__category-inner\">\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__category-title fn-kb-faq-category-title\" data-slug=\"itscope-platform\">\n\t\t\t\t\tITscope platform\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__questions\">\n\t\t\t\t\t<ul class=\"kb-faq__questions-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--rotate fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"3163\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-chevron-right\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow can I configure my individual prices in ITscope?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\">\n<p>I do not see prices for some suppliers and also the suppliers show the prices do not contain my individual conditions at the respective distributor. How do I manage to see my own prices?<\/p>\n\n\n\n<p>What do I need to do?<\/p>\n\n\n\n<p>The data for the respective function (individual prices, real-time prices and orders) must be applied individually to each distributor.<br><br>Once the data, such as customer number and corresponding passwords are available, the partnership can be started.<br><br>Do this, search the desired supplier in <strong>&#8220;search box&#8221;,<\/strong> then click the button <strong>&#8220;Add to Network&#8221;<\/strong> and enter in the customer number field that you received from the respective suppliers. Finally, click &#8220;Add to Network&#8221;<br><br>Then, it automatically opens the eService <strong>&#8220;My Account&#8221;,<\/strong> where all the credentials can be entered, etc. that you get from the supplier.<br><br>Click <strong>&#8220;Enable setting&#8221;<\/strong> after entering all data on to finish the setup process!<br><br>More information is available in at <a href=\"https:\/\/guide.itscope.com\/en\/kb\/setting-up-supplier-accounts\/\" target=\"_blank\" rel=\"noreferrer noopener\">setting up vendor accounts<\/a><br><br><em>Important note: The partnership with ALSO Deutschland GmbH always takes 1 working day.<\/em><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--rotate fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"3170\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-chevron-right\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow can I change the shipping costs for a supplier?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\">\n<p>You must have already set up the eServices for the respective vendor. For instructions, see <a rel=\"noreferrer noopener\" href=\"https:\/\/guide.itscope.com\/en\/kb\/setting-up-supplier-accounts\/\" target=\"_blank\">here<\/a>.<\/p>\n\n\n\n<p>In the &#8220;Order&#8221; area of the &#8220;My account&#8221; tab, the information provided by the vendor is displayed. The standard shipping costs of the vendor can also be overwritten by a self-assigned value.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--rotate fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"3172\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-chevron-right\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow do I disable \/ enable an employee?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\">\n<p>The deactivation \/ activation is done via the <strong>&#8220;account holder&#8221;<\/strong> itself or through the user the <strong>&#8220;administrative rights&#8221;<\/strong>has.<\/p>\n\n\n\n<p>For more information you can under <a rel=\"noreferrer noopener\" href=\"https:\/\/guide.itscope.com\/en\/kb\/activate-and-deactivate-employee-accounts\/\" target=\"_blank\">the following entry<\/a> for help within the ITscope online.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--rotate fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"3174\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-chevron-right\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhere can I find an order that I created from an offer?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\">\n<p>Once you have created an offer, you can create a purchase order from this. For this, navigate to the tab page <strong>Purchasing (1).<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1-8.png\"><img loading=\"lazy\" decoding=\"async\" width=\"811\" height=\"333\" src=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1-8.png\" alt=\"\" class=\"wp-image-3175\" srcset=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1-8.png 811w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1-8-300x123.png 300w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1-8-768x315.png 768w\" sizes=\"auto, (max-width: 811px) 100vw, 811px\" \/><\/a><\/figure>\n\n\n\n<p>You will now receive a shopping basket specifically for this offer. Here you can optimize your shopping cart as usual. Are you satisfied with the optimization, you can <strong>create (2)<\/strong> an <strong>order.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/2-4.png\"><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"620\" src=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/2-4.png\" alt=\"\" class=\"wp-image-3178\" srcset=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/2-4.png 872w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/2-4-300x213.png 300w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/2-4-768x546.png 768w\" sizes=\"auto, (max-width: 872px) 100vw, 872px\" \/><\/a><\/figure>\n\n\n\n<p>The order thus moves to the middle column. You can now view <strong>all orders<\/strong> under <strong>trade&gt;<\/strong> order.<\/p>\n\n\n\n<p>You can then send the order as usual via the shopping basket by moving it to the right column or via the detailed view.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--rotate fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"3194\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-chevron-right\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tDo you have questions about your invoice?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\">\n<p>I have questions about the invoice, who can I contact?<\/p>\n\n\n\n<p>Where can I find the invoice documents?<\/p>\n\n\n\n<p>Where can I change the invoice mail?<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>You can find some information about the invoices directly on the portal in the company area.<\/p>\n\n\n\n<p>See also the online help post <a href=\"https:\/\/guide.itscope.com\/en\/kb\/account-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">administration ITscope contract account<\/a>.<\/p>\n\n\n\n<p>You can about your bill directly at any time with any questions <a href=\"http:\/\/mailto:buchhaltung@itscope.com\">buchhaltung@itscope.com<\/a> contact.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--rotate fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"3196\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-chevron-right\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhy do offer mails end up in the customer&#8217;s spam folder or do not even arrive?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\">\n<p>If I write an offer mail from ITscope and send it to my end customers, these mails come back (Undelivered Mail Returned to Sender) or end up in the customer&#8217;s spam folder.<\/p>\n\n\n\n<p>How can I solve this problem?<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Please setup your email with ITscope:<\/p>\n\n\n\n<p><a href=\"https:\/\/guide.itscope.com\/en\/kb\/configuration-of-itscope-emails-on-your-behalf\/\" data-type=\"URL\" data-id=\"https:\/\/guide.itscope.com\/en\/kb\/configuration-of-itscope-emails-on-your-behalf\/\">https:\/\/guide.itscope.com\/en\/kb\/configuration-of-itscope-emails-on-your-behalf\/<\/a><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--rotate fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"3198\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-chevron-right\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow do I change my ITscope login password?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\">\n<p>There are two possibilities to assign a new login password:<br><\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Option <strong>&#8220;Forgot password&#8221;:<\/strong><br><br>If you forgot the password to navigate to first on <strong><a rel=\"noreferrer noopener\" href=\"https:\/\/www.itscope.com\/en\/\" target=\"_blank\">https:\/\/www.itscope.com\/en\/<\/a><\/strong> \u00a0.<br><br>Now click the upper right corner on <strong>&#8220;Login&#8221;<\/strong> and then click on the <strong>&#8220;Forgot password?&#8221;.<\/strong><br><br>You will be asked for your login e-mail.<br><br>Once you enter your <strong>login email address<\/strong>, you will receive the instructions to reset your login information by e-mail.<br><\/li><li><strong>Password change within the ITscope online platform:<\/strong><br><br>You can change the login password in your employee profile.<br><br>Here are the steps:<br><br>Access to your user\u00a0profile by clicking on your employee photo (top right corner) and click on\u00a0<strong>&#8220;My profile&#8221;<\/strong>\u00a0(see screenshot below).<br><br>Inside your employee profile you will see the tab <strong>&#8220;Settings&#8221;<\/strong>\u00a0and there the ability to perform the password change.<br><br>In order to change it just click on the button <strong>&#8220;Change password&#8221;<\/strong> and enter the requested data.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1.jpeg\"><img loading=\"lazy\" decoding=\"async\" width=\"725\" height=\"799\" src=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1.jpeg\" alt=\"\" class=\"wp-image-3199\" srcset=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1.jpeg 725w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1-272x300.jpeg 272w\" sizes=\"auto, (max-width: 725px) 100vw, 725px\" \/><\/a><\/figure>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--rotate fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"3203\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-chevron-right\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCan&#8217;t login to ITscope.com due to browser addon\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\">\n<p>An application on <strong><a href=\"https:\/\/www.itscope.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.itscope.com\/en\/<\/a><\/strong>&nbsp;is technically impossible. Account is not blocked, employee is not blocked and access data is correct.<\/p>\n\n\n\n<p>However, only the browser seems to have problems.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>In this case, it is probably the case<br>&#8211; either at the browser cache \/ cookies<br>&#8211; or an incompatible add-on \/ extension.<\/p>\n\n\n\n<p>The following steps could contribute to the solution:<br>&#8211; Delete your cache: Go to the menu> Settings> Privacy &amp; Security> Delete browser data<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1-9.png\"><img loading=\"lazy\" decoding=\"async\" width=\"495\" height=\"413\" src=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1-9.png\" alt=\"\" class=\"wp-image-3204\" srcset=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1-9.png 495w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1-9-300x250.png 300w\" sizes=\"auto, (max-width: 495px) 100vw, 495px\" \/><\/a><\/figure>\n\n\n\n<p>&#8211; Disable all extensions in browser and reactivate them step by step until the &#8220;misdead&#8221; has been made<br>&#8211; Use a different browser if all other steps do not solve the problem.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--rotate fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"3156\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-chevron-right\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow do I change my ITscope login e-mail address?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\">\n<p>Within the ITscope online platform, there is currently no option to change your login email address yourself.<\/p>\n\n\n\n<p>To request a change to your login email address, please email <strong><a href=\"mailto:support@itscope.com\">support@itscope.com<\/a><\/strong>.<\/p>\n\n\n\n<p>We will then look into the matter and take the necessary steps to change your login email address.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"kb-faq__category fn-kb-faq-section kb-faq-category-itscope-export-plattform kb-faq-category-id-218\">\n\t\t\t<div class=\"kb-faq__category-inner\">\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__category-title fn-kb-faq-category-title\" data-slug=\"itscope-export-plattform\">\n\t\t\t\t\tITscope Export &amp; API\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__questions\">\n\t\t\t\t\t<ul class=\"kb-faq__questions-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--rotate fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"3208\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-chevron-right\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhere can I find my individual API key?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\">\n<p>Each customer has its own ITscope API Key. Every ITscope user can generate this on his profile page. Only then are accesses to the ITscope API possible.<\/p>\n\n\n\n<p>It can be found in its <a href=\"https:\/\/guide.itscope.com\/en\/kb\/employee-profile\/\" target=\"_blank\" rel=\"noreferrer noopener\">employee profile<\/a><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--rotate fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"3210\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-chevron-right\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhy are prices or my individual prices missing in exports and API requests?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\">\n<p>Please read the following article:<\/p>\n\n\n\n<p><a rel=\"noreferrer noopener\" href=\"https:\/\/guide.itscope.com\/en\/kb\/setting-up-supplier-accounts\/\" target=\"_blank\">set up suppliers in ITscope<\/a><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--rotate fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"3215\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-chevron-right\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhy are there images on a product at ITscope.com, but there are no image links in the export or the API?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\">\n<p>I look at this product <a href=\"https:\/\/translate.googleusercontent.com\/translate_c?depth=1&amp;hl=de&amp;rurl=translate.google.com&amp;sl=de&amp;tl=en&amp;u=https:\/\/www.itscope.com\/red\/app&amp;usg=ALkJrhjlaGE_vAvrmYJp5_rBXYYhVmnD-g#products\/page\/3587615000\/-\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.itscope.com\/red\/app#products\/page\/3587615000\/-<\/a>&nbsp;and I see images on the platform, but as soon as I export this product&nbsp;can&#8217;t find any image link inside an export or API request.<\/p>\n\n\n\n<p>Why?<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>This is a product whose manufacturer has not released the display of the images for export or API.<\/p>\n\n\n\n<p>Please read the article about <a rel=\"noreferrer noopener\" href=\"https:\/\/guide.itscope.com\/en\/kb\/product-pictures\/\" target=\"_blank\">product images<\/a> and about <a rel=\"noreferrer noopener\" href=\"https:\/\/guide.itscope.com\/en\/kb\/rights-of-use-of-product-images\/\" target=\"_blank\">right of use of the product images<\/a>.<\/p>\n\n\n\n<p>The export lock can be released for most manufacturers at ITscope after a usage permit, eg Samsung or Philipps.<\/p>\n\n\n\n<p>This use permit you can contact us via email to <a href=\"mailto:support@itscope.com\">support@itscope.com<\/a> send and we will turn the manufacturer photos free.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--rotate fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"3225\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-chevron-right\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow can I easily split an ITScope export in multiple exports?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\">\n<p>When assembling a &#8220;larger&#8221; ITscope export, we recommend a division into several exports.<\/p>\n\n\n\n<p>When dividing the <strong>limitation on 800,000 products<\/strong> should be taken.<\/p>\n\n\n\n<p>See the following article: <a rel=\"noreferrer noopener\" href=\"https:\/\/guide.itscope.com\/en\/kb\/data-formats-and-output-formats\/\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/guide.itscope.com\/en\/kb\/data-formats-and-output-formats\/\">https:\/\/guide.itscope.com\/en\/kb\/data-formats-and-output-formats\/<\/a><\/p>\n\n\n\n<p>When <a href=\"https:\/\/guide.itscope.com\/en\/kb\/setting-up-a-data-export\/\" data-type=\"URL\" data-id=\"https:\/\/guide.itscope.com\/en\/kb\/setting-up-a-data-export\/\" target=\"_blank\" rel=\"noreferrer noopener\">you create an export<\/a> a meaningful subdivision should <strong>not<\/strong> be <strong>at the vendor level<\/strong> but on <strong>level Products.<\/strong><\/p>\n\n\n\n<p>For example, a division into:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>An export with X suppliers for &#8220;Printers&#8221; and a separate (with same supplier) for &#8220;Accessories Printers&#8221;<br><\/li><li>An export with X suppliers for &#8220;mobile phones&#8221; and a separate (with same supplier) for &#8220;accessories mobile phones&#8221;<br><\/li><li>An Export with X suppliers for &#8220;Notebook&#8221; and &#8220;Tablet&#8221; and a separate (with same supplier) for &#8220;Notebook Accessories&#8221;<br><\/li><\/ul>\n\n\n\n<p>A <em>splitting for suppliers<\/em> <strong>we recommend generally not<\/strong> as a product, which can occur in a variety of product exports with X supplier, then according to the other export with &#8220;Y&#8221; Distributor (thus double \/ multiple)<\/p>\n\n\n\n<p>For example:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Export with &#8220;X&#8221; Supplier for &#8220;Printer&#8221; and another Export with &#8220;Y&#8221; Delivery for &#8220;Printer&#8221;.<br>-&gt; Here, of course, it can happen that a product is included in both export since &#8220;X&#8221; supplier and &#8220;Y&#8221; supplier offer it.<\/li><\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"kb-faq__category fn-kb-faq-section kb-faq-category-accounting-and-contractual-questions kb-faq-category-id-256\">\n\t\t\t<div class=\"kb-faq__category-inner\">\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__category-title fn-kb-faq-category-title\" data-slug=\"accounting-and-contractual-questions\">\n\t\t\t\t\tAccounting and contractual questions\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__questions\">\n\t\t\t\t\t<ul class=\"kb-faq__questions-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--rotate fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"3227\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-chevron-right\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to change my company name?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\">\n<p>The company name only can be changed by us because this step requires re-validation.<br>For security reasons and to avoid confusion, every customer has to provide their full company name.<br>Each company has to specify their business entity (e.g. &#8220;Ltd&#8221;, &#8220;LLP&#8221; &#8230;) in order to use ITscope.<br>If your company is owner-managed, we can change your company name without requiring a certificate of registration.<br>If not, the new certificate of registration is required in order to change the company name.<br>Please send an email to <a href=\"mailto:accounting@itscope.com\" data-type=\"mailto\" data-id=\"mailto:accounting@itscope.com\">accounting@itscope.com<\/a> for company name requests.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--rotate fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"3229\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-chevron-right\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods are supported?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\">\n<p>While contract conclusion you can choose out of these payment terms:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Invoice, 7 days<\/li><li>SEPA direct debit<\/li><\/ul>\n\n\n\n<p>For payment by invoice following payment methods are supported:<\/p>\n\n\n\n<p><em>Bank transfer to our account:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Volksbank Stutensee-Weingarten<\/li><li>IBAN: DE74 6606 1724 0022 0919 05<\/li><li>BIC: GENODE61WGA<\/li><\/ul>\n\n\n\n<p><em>Via PayPal: <\/em><a href=\"mailto:payment@itscope.com\">payment@itscope.com<\/a><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--rotate fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"3237\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-chevron-right\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow can I change my bank account?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\">\n<p>You can edit your bank account details in your account settings. To do this, select your profile <strong>(1)<\/strong> and click the &#8216;My account&#8217; button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/201016_BankverbindungAnpassen1EN-1024x423.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"423\" src=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/201016_BankverbindungAnpassen1EN-1024x423.png\" alt=\"\" class=\"wp-image-4356\" srcset=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/201016_BankverbindungAnpassen1EN-1024x423.png 1024w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/201016_BankverbindungAnpassen1EN-300x124.png 300w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/201016_BankverbindungAnpassen1EN-768x317.png 768w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/201016_BankverbindungAnpassen1EN-1536x635.png 1536w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/201016_BankverbindungAnpassen1EN.png 1704w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/201016_BankverbindungAnpassen2EN-1024x548.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"548\" src=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/201016_BankverbindungAnpassen2EN-1024x548.png\" alt=\"\" class=\"wp-image-4359\" srcset=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/201016_BankverbindungAnpassen2EN-1024x548.png 1024w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/201016_BankverbindungAnpassen2EN-300x161.png 300w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/201016_BankverbindungAnpassen2EN-768x411.png 768w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/201016_BankverbindungAnpassen2EN-1536x823.png 1536w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/201016_BankverbindungAnpassen2EN.png 1705w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>Navigate to the &#8216;Account&#8217; tab <strong>(3)<\/strong> and edit your bank account details as required. You will find all account information in this tab.<\/p>\n\n\n\n<p>If a SEPA mandate was issued via our PDF form, we&#8217;ll need a new one if you change your bank details.<br>The SEPA direct debit mandate form can be found <a rel=\"noreferrer noopener\" href=\"https:\/\/www.itscope.com\/sepa\" target=\"_blank\">here<\/a>.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--rotate fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"3241\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-chevron-right\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow can I change my billing email address?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\">\n<p>You can change your billing email address in your\u00a0<a rel=\"noreferrer noopener\" href=\"https:\/\/guide.itscope.com\/en\/kb\/account-management\/\" target=\"_blank\">account settings<\/a>.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--rotate fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"3243\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-chevron-right\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tMy address has changed. How can I update my billing address?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\">\n<p>You can change your address in your <a rel=\"noreferrer noopener\" href=\"https:\/\/guide.itscope.com\/en\/kb\/company-profile\/\" target=\"_blank\">company profile<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1-10.png\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"535\" src=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1-10.png\" alt=\"\" class=\"wp-image-3245\" srcset=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1-10.png 800w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1-10-300x201.png 300w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1-10-768x514.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/a><\/figure>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--rotate fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"3248\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-chevron-right\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow can I change my contract terms?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\">\n<p>You can find guidance on changing your contract <a rel=\"noreferrer noopener\" href=\"https:\/\/guide.itscope.com\/en\/kb\/buy-or-modify-itscope-contracts\/\" target=\"_blank\">here<\/a>.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"fn-kb-faq-no-results mkb-hidden kb-faq__no-results\">\n\t\t\t\tNo questions matching current filter\t\t\t<\/div>\n\t\t<\/div><\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":11932,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-stretched.php","meta":{"footnotes":""},"class_list":["post-921","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/pages\/921","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/comments?post=921"}],"version-history":[{"count":32,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/pages\/921\/revisions"}],"predecessor-version":[{"id":19974,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/pages\/921\/revisions\/19974"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/media\/11932"}],"wp:attachment":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/media?parent=921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}