{"id":9142,"date":"2021-06-11T12:21:20","date_gmt":"2021-06-11T12:21:20","guid":{"rendered":"https:\/\/guide.itscope.com\/?post_type=kb&#038;p=9142"},"modified":"2023-05-03T16:57:28","modified_gmt":"2023-05-03T14:57:28","slug":"why-is-the-portal-so-slow-sometimes-is-there-a-measure-to-speed-it-up","status":"publish","type":"kb","link":"https:\/\/guide.itscope.com\/en\/kb\/why-is-the-portal-so-slow-sometimes-is-there-a-measure-to-speed-it-up\/","title":{"rendered":"Why is the portal so slow sometimes? Is there a measure to speed it up?"},"content":{"rendered":"\n<p>Why is the portal so slow despite a fast internet connection?<\/p>\n\n\n\n<p>This problems may occur on different PCs with different configurations. Is there a measure to speed it up?<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Performance problems can be caused by different browser and\/or antivirus\/firewall configurations.<\/p>\n\n\n\n<p>To carry out your own fault diagnosis as quickly as possible, you can take the following steps:<br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deactivate browser add-ons, such as Adblock Plus<br><\/li>\n\n\n\n<li>Clear the browser cache and cookies and restart the browser<br><\/li>\n\n\n\n<li>Use another browser or even another PC to observe and compare the behaviour of the ITscope Online Platform there<br><\/li>\n\n\n\n<li>Check your antivirus and firewall software settings, e.g. deactivate them briefly and test the speed of the portal without active antivirus or firewall software<br><\/li>\n\n\n\n<li>In addition, check for possible problems with WebSockets using a WebSocket test that you can run under the following address: <a href=\"https:\/\/websocketstest.com\">https:\/\/websocketstest.com<\/a><br><\/li>\n\n\n\n<li>Allow the following IP ranges, for port 443 (https):<br><br><strong>85.115.14.84<\/strong>&nbsp; &nbsp;to&nbsp; &nbsp;<strong>85.115.14.86&nbsp; (85.115.14.80\/29)<\/strong><br>and<br><strong>213.144.1.132&nbsp;<\/strong> to &nbsp; <strong>213.144.1.135&nbsp; (213.144.1.132\/30)<\/strong><br>and<br><strong>212.60.201.184<\/strong> &nbsp; to &nbsp; <strong>212.60.201.187<br><\/strong><\/li>\n\n\n\n<li>Domain names that must also be allowed include the following:<br><br><strong>www.itscope.com<\/strong><br><strong>media.itscope.com<\/strong><br><strong>api.itscope.com<\/strong><\/li>\n<\/ul>\n\n\n\n<p><br>If performance problems persist after carrying out these steps, you can also send us the link to the WebSockets Result-ID (which you will find at the bottom of the <a href=\"https:\/\/websocketstest.com\">https:\/\/websocketstest.com<\/a> page), as well as a detailed error description, to <a href=\"mailto:support@itscope.com\">support@itscope.com<\/a> in order to allow us to investigate possible sources of error.<\/p>\n\n\n\n<p>Do not forget to also send us a screenshot of the portal settings.<\/p>\n\n\n\n<p>To do this, click on your profile picture in the top right-hand corner, and then select the &#8216;<em>About<\/em>&#8216; menu item (see screenshot below).<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/image-39.png\"><img loading=\"lazy\" decoding=\"async\" width=\"223\" height=\"292\" src=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/image-39.png\" alt=\"\" class=\"wp-image-3481\"\/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/image-40.png\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"391\" src=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/image-40.png\" alt=\"\" class=\"wp-image-3484\" srcset=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/image-40.png 512w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/image-40-300x229.png 300w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Why is the portal so slow despite a fast internet connection? This problems may occur on different PCs with different configurations. Is there a measure to speed it up? Performance &#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"kbtopic":[264],"kbtag":[],"class_list":["post-9142","kb","type-kb","status-publish","hentry","kbtopic-itscope-platform"],"_links":{"self":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kb\/9142","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/comments?post=9142"}],"version-history":[{"count":14,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kb\/9142\/revisions"}],"predecessor-version":[{"id":14752,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kb\/9142\/revisions\/14752"}],"wp:attachment":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/media?parent=9142"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kbtopic?post=9142"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kbtag?post=9142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}