{"id":9027,"date":"2021-06-08T14:33:15","date_gmt":"2021-06-08T14:33:15","guid":{"rendered":"https:\/\/guide.itscope.com\/?post_type=kb&#038;p=9027"},"modified":"2022-07-08T14:59:10","modified_gmt":"2022-07-08T12:59:10","slug":"why-cant-i-see-realtime-prices-for-certain-products-even-though-they-have-been-configured-correctly","status":"publish","type":"kb","link":"https:\/\/guide.itscope.com\/en\/kb\/why-cant-i-see-realtime-prices-for-certain-products-even-though-they-have-been-configured-correctly\/","title":{"rendered":"Why can&#8217;t I see realtime prices for certain products, even though they have been configured correctly?"},"content":{"rendered":"\n<p>Realtime price retrievals take place using the servers of the respective suppliers on the basis of the <a href=\"https:\/\/guide.itscope.com\/en\/kb\/setting-up-supplier-accounts\/\">supplier access details you have provided<\/a>.<\/p>\n\n\n\n<p>The prices you see in ITscope are therefore the prices that the respective supplier has made available to you directly (both realtime and individual price list prices).<\/p>\n\n\n\n<p>Please note that certain products, such as special licence products or Microsoft products, require separate activation with the respective distributors.<\/p>\n\n\n\n<p>Specifically, this can be the case with distributors including: Ingram Micro, Also Deutschland, Tech Data or Wortmann.<\/p>\n\n\n\n<p>This is the reason why you may see an exclamation mark on ITscope for certain Ingram, Also Deutschland or Tech Data products despite correct realtime price configuration.<\/p>\n\n\n\n<p>See the following screenshot showing an exclamation mark next to the Ingram Micro price:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/image-44.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"547\" src=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/image-44.png\" alt=\"\" class=\"wp-image-3520\" srcset=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/image-44.png 1024w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/image-44-300x160.png 300w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/10\/image-44-768x410.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>If this should be the case, we ask that you contact your respective contact person from the distributor so that you can request activation of these &#8216;special products&#8217;.<\/p>\n\n\n\n<p>After this activation, these prices should be displayed automatically in ITscope; provided, of course, that you have correctly entered your access details for the supplier&#8217;s <strong>realtime and individual price list<\/strong> service.<\/p>\n\n\n\n<p>Click <a href=\"https:\/\/guide.itscope.com\/en\/kb\/setting-up-supplier-accounts\/\">here <\/a>to access the online help article for setting up a supplier account.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Realtime price retrievals take place using the servers of the respective suppliers on the basis of the supplier access details you have provided. The prices you see in ITscope are &#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"kbtopic":[264],"kbtag":[],"class_list":["post-9027","kb","type-kb","status-publish","hentry","kbtopic-itscope-platform"],"_links":{"self":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kb\/9027","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/comments?post=9027"}],"version-history":[{"count":10,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kb\/9027\/revisions"}],"predecessor-version":[{"id":9037,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kb\/9027\/revisions\/9037"}],"wp:attachment":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/media?parent=9027"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kbtopic?post=9027"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kbtag?post=9027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}