{"id":4305,"date":"2020-10-14T10:32:34","date_gmt":"2020-10-14T10:32:34","guid":{"rendered":"https:\/\/support.itscope.hostpress.me\/?post_type=kb&#038;p=4305"},"modified":"2022-08-03T15:58:45","modified_gmt":"2022-08-03T13:58:45","slug":"cant-login-to-itscope-com-due-to-browser-addon","status":"publish","type":"kb","link":"https:\/\/guide.itscope.com\/en\/kb\/cant-login-to-itscope-com-due-to-browser-addon\/","title":{"rendered":"Can&#8217;t log in to ITscope.com due to browser add-on"},"content":{"rendered":"\n<p>Logging in to <a href=\"https:\/\/www.itscope.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.itscope.com\/en\/<\/a>\u00a0doesn&#8217;t work. Account is not blocked, employee is not blocked and access details are correct.<\/p>\n\n\n\n<p>However, only the browser seems to have problems.<\/p>\n\n\n\n<p>In this case, one of the following is probably the case:<br>&#8211; issue with browser cache \/ cookies<br>&#8211; incompatible add-on \/ extension.<\/p>\n\n\n\n<p>The following steps could help solve the problem:<br>&#8211; Delete your cache: go to Menu&gt; Settings&gt; Privacy &amp; Security&gt; Delete browser data<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1-9.png\"><img loading=\"lazy\" decoding=\"async\" width=\"495\" height=\"413\" src=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1-9.png\" alt=\"\" class=\"wp-image-3205\" srcset=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1-9.png 495w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2020\/09\/1-9-300x250.png 300w\" sizes=\"auto, (max-width: 495px) 100vw, 495px\" \/><\/a><\/figure>\n\n\n\n<p>&#8211; Disable all extensions in browser and reactivate them step by step until the login issue starts cropping up again<br><br>&#8211; Use a different browser if all other steps do not solve the problem.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Logging in to https:\/\/www.itscope.com\/en\/\u00a0doesn&#8217;t work. Account is not blocked, employee is not blocked and access details are correct. However, only the browser seems to have problems. In this case, one &#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"kbtopic":[223,264],"kbtag":[],"class_list":["post-4305","kb","type-kb","status-publish","hentry","kbtopic-general-support","kbtopic-itscope-platform"],"_links":{"self":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kb\/4305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/comments?post=4305"}],"version-history":[{"count":4,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kb\/4305\/revisions"}],"predecessor-version":[{"id":13376,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kb\/4305\/revisions\/13376"}],"wp:attachment":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/media?parent=4305"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kbtopic?post=4305"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kbtag?post=4305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}