{"id":1807,"date":"2020-09-22T10:15:14","date_gmt":"2020-09-22T10:15:14","guid":{"rendered":"https:\/\/support.itscope.hostpress.me\/?post_type=kb&p=1807"},"modified":"2026-02-28T01:24:38","modified_gmt":"2026-02-27T23:24:38","slug":"product-family","status":"publish","type":"kb","link":"https:\/\/guide.itscope.com\/en\/kb\/product-family\/","title":{"rendered":"Product family"},"content":{"rendered":"\n

In order to enable the ordering of licences (such as ESD) or service products (such as eCare Packs) on ITscope, you must mark your products correctly and uniquely.<\/p>\n\n\n\n

Currently we support the following different product families:<\/p>\n\n\n\n

ID<\/td>Name<\/td>Description and examples<\/td><\/tr>
0<\/td>Physical<\/td>Physical, tangible product<\/td><\/tr>
1<\/td>ESD<\/td>‘Electronic Software Delivery’. In contrast to sending software by post, ESD software can be downloaded directly from a server and used immediately.
For example: Microsoft Office Home & Business 2016 ESD licence<\/td><\/tr>
2<\/td>Service<\/td>eCare Packs, Support, Exchange and Services such as: HP eCare Pack, Fujitsu Support Services, Warranty, Maintenance, Lenovo Carepacks<\/td><\/tr>
3<\/td>License<\/td>Software licences such as Microsoft Open Licences<\/td><\/tr>
4<\/td>CTO<\/td>Apple CTO products<\/td><\/tr>
5<\/td>Spare<\/td>Spare parts<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

The product families assigned to products and sources of supply can be viewed directly on the platform in the product header area<\/a>, in the sources of supply detailed view<\/a>, or using API 2.1<\/a> via the\u00a0standard<\/a>\u00a0formats.<\/p>\n\n\n\n

<\/p>\n\n\n\n

With the help of the product family, appropriate ESD orders<\/a> can also be created in API 2.1<\/a> and sent to distributors<\/a> that can automatically support and process ESD orders<\/a>.<\/p>\n\n\n\n

If you also want to receive other product families<\/a> (such as licences, eCare Packs or spare parts<\/strong>) in your orders apart from hardware, please note that these are only possible in connection with the corresponding unique item identification within your price list. You must therefore include a unique identifier in your price lists (e.g. by means of an additional column indicating the licence type).<\/p>\n\n\n\n

For product families<\/a> other than hardware, the following prerequisites<\/strong> must be met:<\/p>\n\n\n\n