{"id":17948,"date":"2025-03-13T23:21:12","date_gmt":"2025-03-13T21:21:12","guid":{"rendered":"https:\/\/guide.itscope.com\/?post_type=kb&#038;p=17948"},"modified":"2025-03-13T23:29:19","modified_gmt":"2025-03-13T21:29:19","slug":"order-notification","status":"publish","type":"kb","link":"https:\/\/guide.itscope.com\/en\/kb\/order-notification\/","title":{"rendered":"Order notification"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">On the ITscope platform<\/h2>\n\n\n\n<p>As soon as you as a supplier receive a new order via ITscope, it is automatically listed within your sales board.<\/p>\n\n\n\n<p>At the same time, the counter for new events is incremented in the communication menu in ITscope. You can view the new orders directly via this menu item. See the following screenshot:<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f32b5796868&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f32b5796868\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"152\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2025\/03\/grafik-1024x152.png\" alt=\"\" class=\"wp-image-17877\" srcset=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2025\/03\/grafik-1024x152.png 1024w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2025\/03\/grafik-300x44.png 300w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2025\/03\/grafik-768x114.png 768w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2025\/03\/grafik.png 1378w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Email notification<\/h2>\n\n\n\n<p>In addition to the notification on the platform, ITscope sends an email with a note about the order that has just been received.<\/p>\n\n\n\n<p>This email is sent to the email address you have entered in the <strong>eService Admin<\/strong> area for email orders.<\/p>\n\n\n\n<p>In addition, all users of your company who have the \u2018<a href=\"https:\/\/guide.itscope.com\/en\/kb\/employee-user-rights\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sell<\/a>\u2019 authorization will also receive this notification.<\/p>\n\n\n\n<p>The customer also has the option of entering additional e-mail addresses when sending the order, e.g. to inform their personal contact person.<\/p>\n\n\n\n<p>If you have not configured an e-mail order but use an EDI connection, you will only receive e-mails if the \u2018orderer\u2019 has explicitly entered a recipient when sending the order.<\/p>\n\n\n\n<p>The e-mail notification contains all the important information about the order, which we would like to describe to you in more detail.<\/p>\n\n\n\n<p>You will therefore find the following information summarized in the e-mail:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Number of items ordered<\/strong><\/li>\n\n\n\n<li><strong>Customer \/ company name<\/strong><\/li>\n\n\n\n<li><strong>Ordering party<\/strong><\/li>\n\n\n\n<li><strong>Billing address <\/strong>incl.<strong> contact name<\/strong> and <strong>e-mail address<\/strong><\/li>\n\n\n\n<li><strong>Delivery address<\/strong> incl. <strong>contact name <\/strong>+ <strong>email and telephone number<\/strong> (if provided by the customer)<\/li>\n\n\n\n<li><strong>Order number<\/strong> (ITscope automatically generated unique order number)<\/li>\n\n\n\n<li><strong>End customer order reference<\/strong><\/li>\n\n\n\n<li><strong>General comments <\/strong>that the customer may provide<\/li>\n\n\n\n<li><strong>Details of the items ordered <\/strong>(distributor item number, product name, quantity ordered, unit and total price, ITscope ID, manufacturer item number, EAN and comments that the customer may send for each item)<\/li>\n\n\n\n<li><strong>Total net price<\/strong> (excl. shipping costs and surcharges)<\/li>\n<\/ul>\n\n\n\n<p>In addition, you will find a button in the email (\u2018<strong>Show order<\/strong>\u2019), which you can use to conveniently access the order within the ITscope platform.<\/p>\n\n\n\n<p>From there, you will see the complete order data and can process\/confirm\/finalize the order accordingly (or reject it if necessary). Further details can be found in the following <a href=\"https:\/\/guide.itscope.com\/kb\/auftraege-bestellungen-bearbeiten\/\" target=\"_blank\" rel=\"noreferrer noopener\">help entry<\/a><\/p>\n\n\n\n<p>The following screenshot shows an example email for a received order:<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f32b579766e&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f32b579766e\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"593\" height=\"1024\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2025\/03\/grafik-2-593x1024.png\" alt=\"\" class=\"wp-image-17885\" srcset=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2025\/03\/grafik-2-593x1024.png 593w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2025\/03\/grafik-2-174x300.png 174w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2025\/03\/grafik-2.png 617w\" sizes=\"auto, (max-width: 593px) 100vw, 593px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Order confirmation for customers<\/h2>\n\n\n\n<p>When processing\/confirming the order &#8211; the customer also receives a corresponding email notification.<\/p>\n\n\n\n<p>This keeps the customer informed of any status changes.<\/p>\n\n\n\n<p>In the following screenshot, you can see an order confirmation that the customer receives as soon as you <a href=\"https:\/\/guide.itscope.com\/kb\/auftraege-bestellungen-bearbeiten\/\"><strong>process the order<\/strong><\/a>:<\/p>\n\n\n\n<p>Generated order confirmation and dispatch confirmation with possible tracking numbers (if you provide these to the customer when processing the order &#8211; see also the following <a href=\"https:\/\/guide.itscope.com\/kb\/auftraege-bestellungen-bearbeiten\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>help entry<\/strong><\/a>).<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f32b5797e85&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f32b5797e85\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"797\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2025\/03\/grafik-5-1024x797.png\" alt=\"\" class=\"wp-image-17943\" srcset=\"https:\/\/guide.itscope.com\/wp-content\/uploads\/2025\/03\/grafik-5-1024x797.png 1024w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2025\/03\/grafik-5-300x233.png 300w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2025\/03\/grafik-5-768x598.png 768w, https:\/\/guide.itscope.com\/wp-content\/uploads\/2025\/03\/grafik-5.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>On the ITscope platform As soon as you as a supplier receive a new order via ITscope, it is automatically listed within your sales board. At the same time, the &#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"kbtopic":[680],"kbtag":[],"class_list":["post-17948","kb","type-kb","status-publish","hentry","kbtopic-orders-en"],"_links":{"self":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kb\/17948","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/comments?post=17948"}],"version-history":[{"count":2,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kb\/17948\/revisions"}],"predecessor-version":[{"id":17952,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kb\/17948\/revisions\/17952"}],"wp:attachment":[{"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/media?parent=17948"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kbtopic?post=17948"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/guide.itscope.com\/en\/wp-json\/wp\/v2\/kbtag?post=17948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}